Win The Week ? BSS Restoration ? Apr 12, 2026

This Week's Verdict

LOSS

1 of 5 metrics hit targets

Won

Lost

Critical Alert

YTD Revenue is down 8.2% vs. plan. Immediate action needed to accelerate sales pipeline and reduce delivery delays.

Restoration Division ? KPI Snapshot

YTD Revenue

Lost

$487K

Target: $530K

YTD Labor Cost %

Lost

41.2%

Target: 39%

YTD Active Customers

Won

Target: 20

YTD Profit Margin

Lost

12.8%

Target: 16%

WoW Revenue Growth

Lost

-2.1%

Target: +3%

KPI Deep Dive

Active Customers24
customers onboarded YTD
Exceeding target of 20. Strong sales pipeline with 6 deals in final negotiation.

Revenue Gap-$43K
below YTD target
8.2% shortfall driven by delayed project completions and lower average project values.

Active Projects & Jobs

Job Name	Status	YTD Revenue	Budget vs. Actual
Downtown Office Restoration	On Track	$185K	+$12K under budget
Riverside Hotel Water Damage	In Progress	$92K	On budget
Historic Downtown Warehouse	Behind	$78K	-$8K over budget
Commercial Plaza Fire Restoration	Delayed	$52K	-$15K over budget
Residential Complex Mold Remediation	Scheduled	$80K	Pending start

Week-over-Week Trends

Revenue This Week$78.2K
week-of Apr 7-13
Down 2.1% from previous week ($79.8K). Main driver: labor shortage delayed 2 job completions.

Labor Cost (WoW)41.2%
% of weekly revenue
Up 1.8% from last week. Two emergency crew callouts and overtime drove costs higher this week.

Customer Satisfaction4.6
avg rating (0-5 stars)
Strong satisfaction despite project delays. 22 of 24 active customers rated us 4+ stars.

Action Items & Strategic Notes

Immediate Actions
      ? Expedite Commercial Plaza crew deployment (3 days behind)

      ? Review labor scheduling to reduce overtime costs

      ? Negotiate extension on Warehouse project with client

Strategic Initiatives
      ? Finalize 6 pending sales opportunities (target close by Apr 30)

      ? Implement project tracking improvements (ETA: Apr 25)

      ? Evaluate subcontractor partnerships for surge capacity